Company: East End Homes Limited
Location: London
Job Description:
East End Homes is seeking a compassionate Complaints Manager to lead our resolution team at Resolution Plaza. You will champion the Housing Ombudsman’s Complaints Handling Code, guide two Complaints Officers, and focus on improving the customer journey through smarter tech.
You will analyze case data to identify trends, restore resident confidence after delays, and drive continuous service improvements while supporting a positive, values-driven culture.
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Posted: October 6th, 2026