Company: West Midlands Combined Authority
Location:
Job Description:
West Midlands Combined Authority seeks a Customer Experience Specialist to welcome and assist customers at Dudley Interchange and other bus stations across the West Midlands. You will provide ticketing guidance, journey planning and support Swift vending operations.
The role requires empathy, strong communication, and comfort working outdoors in a dedicated on-site team. Flexible hours and a 6-week rolling rota are possible, with a focus on delivering a safe, welcoming customer experience.
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Posted: October 5th, 2026