Are you passionate about empowering people to rebuild their lives and create a brighter future? You will be part of a team delivering support services to individuals who have experienced homelessness or are at risk of homelessness and require low to medium levels of support to help them sustain independent living. You will work alongside customers to ensure their safety and wellbeing, maintain the security of the building, carry out maintenance, health and safety checks, and domestic tasks, and update computer systems with relevant information as required. What you’ll be doing:
- Maintain a visible presence in and around the building, helping to ensure that customers feel safe, supported, and welcomed throughout the shift.
- Support customers to manage risk, responding appropriately to any behaviour-related concerns that may pose a risk or breach their occupancy agreement.
- Carry out building health and safety checks during the shift, reporting any repairs or damage. This includes cleaning shared communal areas and preparing rooms for re-let.
- Build positive relationships with customers by getting to know them and being a reliable point of contact for assistance during the shift.
- Manage visitors to the service and address any behaviours that do not align with house rules in a fair, respectful, and proportionate manner.
- Work collaboratively as part of the wider team, completing administrative tasks and maintaining accurate records to support a smooth and effective service delivery. GCSE Maths and English (Grade 9-4 / A-C or equivalent), Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.
This post is subject to an Enhanced DBS check. All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC). The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.
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