Product Manager – Conversational AI, Agents

• Own the Conversational AI and agent builder roadmap, including discovery, prioritisation and delivery with engineering
• Own a platform that others build on, with focus on extensibility and builder experience
• Take full ownership of the track within the first quarter
• Own commercial and user outcomes once the product ships
• Work directly with engineering and go-to-market in a small, senior, flat product team
• Make end-to-end product decisions

Requirements

• Shipped conversational-AI, LLM-based or agent products to market, as the person building them rather than a user of them
• Built products on, or integrated with, a CRM; Salesforce is strongly preferred
• Genuine commitment to design-led product development and good UX
• Preference for hands-on work, owning a track directly; this role will not suit someone looking for a hands-off or purely strategic remit
• Experience building platform or extensible products that others develop on top of (nice to have)
• Background in contact centres or customer experience (nice to have)

Core Competencies

Demonstrates expertise in building and shipping Conversational AI and LLM-based products, with a strong focus on user experience and design-led development. Proven ability to own product roadmaps and make end-to-end product decisions in a collaborative environment.

Highest-signal resume keywords

• Conversational AI Product Development
• LLM-Based Product Experience
• Salesforce Integration
• Design-Led Product Development
• Platform Extensibility

ATS Optimization Keywords

Hard Skills

• Conversational AI
• LLM-Based Products
• Product Roadmap Ownership
• End-to-End Product Decisions
• Platform Development

Soft Skills

• Collaboration
• User Experience Focus
• Hands-On Leadership

Industry Keywords

• Customer Experience
• Contact Centre

Tools & Technologies

• CRM Integration
• Salesforce

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