Senior Customer Experience Specialist (Mat Cover)

Medequip Assistive Technology Ltd in Ipswich is seeking a Senior Customer Services Operative (Mat Cover) to provide multi‑skilled support across the customer service team, ensuring a high standard of first contact and efficient call handling.

You will act as second in command to the Team Leader, manage inbound and outbound calls, bookings and data accuracy, and respond to emails and complaints with empathy and professionalism.

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