Customer Experience Specialist – Hybrid (After Month1)

VisionTrack is seeking a Customer Experience Advisor based at the Tunbridge Wells office, with hybrid work after the first month. You will handle first contact with customers, support orders and invoicing, and work closely with Account Management to ensure a seamless customer journey.

Strong organization and communication skills are essential to succeed. In this role you will monitor SLAs, coordinate with technical teams for timely resolutions and contribute to service improvements, while

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