Company: CCMA – Call Centre Management Association
Location: Liverpool
Job Description:
Reed in Partnership is seeking a Contact Centre Senior Operations Manager to lead Programme Support Services across multiple sites, delivering strategic and operational leadership for a high-performing contact centre. You will shape long-term vision, drive efficiency, and build capability to support growth.
You will develop a strong management team, foster continuous improvement, and ensure exceptional customer experiences while balancing contractual and commercial objectives.
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Posted: August 4th, 2026