Frontline IT Support Engineer (1st & 2nd Line)

Proactive Appointments is seeking a 1st/2nd Line IT Support Engineer to join their support function in the UK. The role focuses on providing practical IT support, taking calls, diagnosing hardware, software and connectivity issues, and ensuring information is captured for effective escalation.

The candidate will act as the initial triage point, communicate troubleshooting steps to users, and ensure clear ticket details for escalation.

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