Bank LD Complex Care Delivery Manager

Overview

In this role you ensure complex care placements and services deliver safe, value-for-money outcomes for vulnerable clients. You will work within a multidisciplinary team to manage placements, funding decisions, and discharge planning, shaping care pathways and governance. You’ll tackle high-risk, high-cost cases and collaborate with local authorities, regulators, and providers. This is an impactful opportunity to influence complex care delivery at scale while upholding trust values and professional standards.

Pay / Benefits

• competitive employment package
• development opportunities
• flexible working
• wellbeing support

Responsibilities

• Review placements and care packages funded by the ICB, prioritising high-risk/high-cost cases
• Manage and contribute to S117 and Joint Funding Panel decisions with Local Authorities
• Support management of mental health rehab placements and discharges for Complex CYP
• Discharge-flow management for DTOC, MADE events, LAEP; escalation handling
• Undertake brokerage on behalf of LBHF when required
• Manage quality issues in placements, safeguarding, provider concerns, liaising with CQC
• Undertake dispute resolution and arrange legal support related to DoLs/S117/MHA
• Maintain accurate case and financial records on Caretrack systems

Key requirements

• Degree-level education in a relevant subject or equivalent experience
• Post-graduate degree in Management Studies or equivalent
• Significant experience in a politically sensitive environment
• Experience coordinating projects in complex/challenging environments
• Experience managing risks and reporting
• Experience drafting briefing papers and correspondence at SMT level
• Experience monitoring budgets and business planning processes
• Understanding of the public sector
• Demonstrated experience in a healthcare environment
• Current UK professional registration

• stakeholder engagement
• strong communication
• problem solving
• attention to detail
• Caretrack system

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