Pre-Sales Engineer

Position: Solution Engineer (Pre-Sales)Location: Southeast England (Hybrid working available)Salary: Competitive

Company Overview

A fire safety products and systems related company is looking for a customer-focused Solution Engineer to support sales activities across the UK and international markets, including the Middle East and Europe.

This role sits within the Sales team and acts as a key technical liaison between customers and the business. You will play a critical role in presenting solutions, supporting customer engagement, and driving successful sales outcomes.

Key Responsibilities

• Support the sales team in customer engagements by providing technical insights and product knowledge
• Deliver product presentations, demonstrations, and technical briefings to customers
• Understand customer requirements and propose suitable solutions
• Provide technical guidance to customers, including responding to product enquiries and supporting issue resolution where required
• Visit customer sites when required to investigate technical or application issues and provide practical recommendations
• Act as a point of contact for escalated or complex customer queries
• Support customer onboarding and product training where required
• Represent the company at exhibitions, trade shows, and industry events
• Collaborate with internal teams to ensure smooth delivery of solutions

Requirements

• Experience in a Solution Engineer / Pre-Sales / Sales Engineer role (or similar)
• Strong communication, presentation skills and CPD presentation experience
• Ability to explain technical concepts in a clear and customer-friendly manner
• Commercial awareness and interest in supporting sales activities
• Comfortable engaging directly with customers
• Willingness to travel occasionally (UK and international, if required)
• Experience in fire safety products or systems (physical or cyber)
• Background in engineering or technical disciplines
• Experience supporting international customers
• Additional language skills (e.g. Arabic, Swedish, Japanese) would be advantageous

We regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.

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