AI Implementation Senior Manager, TGS

Overview

In this role you design, build, and scale AI-driven solutions to support Wise’s Customer Support and KYC operations. You will lead end-to-end delivery from discovery to deployment, partnering with Product, Engineering, and cross-functional teams to deliver measurable value. You’ll operate within TGS to ensure solutions align with Wise’s architecture and data standards. This position offers a hands-on, independent footprint with high impact on operational efficiency and knowledge-sharing.

Pay / Benefits

• RSUs
• Competitive salary 83000–110000 annually

Responsibilities

• Identify opportunities with operational teams and TGS to prioritize AI-enabled automation
• Design, build and integrate AI agents using approved platforms and custom code
• Assess data readiness, source authority, quality and context for AI use cases
• Coordinate with Product, Engineering, Privacy, Security and Compliance during delivery
• Monitor agent performance and iterate to improve accuracy and reliability
• Document solutions and contribute to the AI knowledge wiki to enable wider adoption

Key requirements

• Practical AI implementation experience with building AI agents or automations
• Enterprise data fluency, data ownership and lineage understanding
• Systems and data integration using SQL, APIs and connectors
• Software development experience turning prototypes into maintainable software
• AI and architecture judgement for LLMs and backend fit
• Independent delivery track record from problem to delivery
• Strong communication translating needs into technical requirements

• Clear communication
• Cross-functional collaboration
• Ambiguity tolerance and empirical testing
• SQL
• APIs and data connectors
• Experience with AI agent design and prompts

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