AI-Enabled Complaints Support Specialist

NatWest Group is seeking a Complaints Customer Support Specialist to own end-to-end resolution of customer complaints with fairness, empathy and regulatory awareness. Based in the UK in Jersey or the Isle of Man, you’ll help deliver world-class service while embracing digital and AI-enabled tools.

You will log, investigate, and resolve cases, build relationships across the bank, and contribute to continuous improvement in customer outcomes and experiences.

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