Hybrid Service Desk Lead — Drive SLA Excellence & Mentoring

Confidential is seeking a Service Desk Team Leader to join our Service Management team in London. The role is hybrid, requiring three days per week in London Bridge, and focuses on leading, mentoring and delivering high-quality incident and service requests.

You will manage day-to-day service desk operations, drive improvements, oversee staff performance and ensure SLA targets are met while maintaining excellent customer service across multiple clients.

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