Anti-trafficking Caseworker Help Hub
Salary: £25,500
Hours: Full time (35 hours per week)
Holidays and benefits: 28 days plus public holidays. Training opportunities. Regular clinical supervision. Contributory pension scheme. Staff well-being programme.
Contract: Fixed term 1 year – extension subject to funding
Location: Flourish Offices, 24 Mount Charles, Belfast BT7 1NZ
Reporting to: Senior Caseworker and Head of Casework Services
Background information
The Charity
Flourish NI provides long term tailored support to both male and female survivors of human trafficking and their immediate family members. Our aim is to empower survivors of human trafficking to be able to move on to lead independent and resilient lives which are not defined by their past a brighter future
We provide structured and flexible one-to-one casework support that is tailored to meet the holistic needs of the individual and this is carried out by trained staff.
We prioritise ways for survivors to share community, learn new skills, build confidence, and improve their general well-being either through attendance at Flourish programmes, courses and activities, through sign posting or partnership working.
We provide therapeutic interventions through 1:1 counselling and group art therapy.
We provide training to case workers and other organisations in areas surrounding trafficking and long-term support for survivors.
Our Core Values
Community: We value every individual within Flourish.
Empowerment: We believe in person-centred support that is both professional and compassionate to enable survivors to take back control of their own lives with dignity and hope.
Excellence: We will continue to pursue excellence in all aspects of the charity, going above and beyond just what is needed.
Transparency: We recognise accountability and openness in all of our actions.
Integrity: We believe that truthfulness and honesty are key principles in all relationships within Flourish.
Partnership: We believe in the value of working together with others to achieve our goal.
Role description
As part of a team, you will primarily provide flexible casework cover for our Help Hub service which is our open access drop-in sessions for clients of Flourish. Additionally, you will support clients outside of the drop-in sessions, through appointments and remote support.
The support will be holistic and person-centred.
Our Help Hub service is a busy and safe space that supports survivors on a wide range of topics, examples of which can include: housing, mental health, independent living skills, engaging with education, finances, physical health, family support and signposting.
Main duties and key responsibilities
Work at our Help Hub to support survivors, identifying needs and supporting them to explore their options.
Provide high-quality, rights-based information, advice and advocacy across a range of needs, including signposting and liaison with other services to help individuals access appropriate support.
Provide information in a way that is understandable and accessible.
Ensuring that Help Hub is always a safe and welcoming space for everyone.
Provide one-to-one casework appointments outside of Help Hub.
Build meaningful relationships with clients which are both compassionate and professional.
Provide trauma informed and strength-based support, which enables clients to address underlying psychological and emotional issues and helps to develop resilience.
Support clients to access programmes /courses and activities (both in-house and externally) which reduces isolation, improves confidence, builds self- esteem and enhances personal development.
Identify barriers preventing clients from accessing support services and advocate on their behalf while raising awareness of their rights.
Have the ability to provide crisis intervention and prevention support.
Identify and develop referral partnerships and support networks within the wider community.
Research and Monitoring
Maintain accurate records including, handovers, case files and databases etc.
Identify patterns, trends and strategic issues and share them as appropriate.
Set up, collate, evaluate and report on both qualitive and quantitative data as required by funders and management.
Assist with internal and external research designed to contribute towards furthering best practice.
General
Keep abreast of relevant developments in the sector including training and other opportunities specific to the role.
Effectively manage time and meet deadlines while having the flexibility to meet the demands of the service and its users.
Ensure all adults and children at risk are safeguarded appropriately.
Actively participate in training, supervision, appraisals and team meetings.
Attend meetings as required representing the charity.
Maintain safe systems of work and a safe environment.
Undertake any other duties relevant to the post or the charitys needs.
This role is designed to ensure the provision of holistic and empowering support to survivors of human trafficking through direct flexible support.
This role is based in the Flourish office but may, on occasion, require some travel within Northern Ireland.
Role Development
Flourish NI values investing in the continuing professional development of staff and volunteers.
PERSON SPECIFICATION
Essential
Skills/ability
Ability to communicate effectively good listening, verbal and writing skills.
Ability to adapt quickly and respond calmly and effectively to a wide range of unexpected needs in a drop-in setting.
Ability to take the lead and work in partnership with other agencies.
Ability to self-manage, work collaboratively as part of a team and remain effective during busy periods.
Demonstrate effective communication, organisational and time management skills.
Ability to assess problems and identify practical, workable solutions.
Ability to adhere to and uphold Flourish principles, policies and procedures.
Highly organised and resilient.
Ability to build trusting, positive relationships with survivors, enabling them to make informed choices.
Ability to manage and support individuals with differing levels of need.
Ability to engage, build trust and rapport with clients who may find it hard to engage with services.
Strong crisis-management and de-escalation skills, with the ability to respond calmly and professionally to challenging situations and behaviour.
Ability to maintain clear boundaries.
Competent in the use of IT applications
Clean driving licence with access to a car
Experience
2 years experience supporting individuals through providing practical and/or emotional support to vulnerable people. This could include children and young people, people who are homeless, asylum seekers and refugees, victims of crime or abuse, persons with disabilities, etc.
Experience of working with clients in a 1:1 setting.
Knowledge
An understanding of safeguarding issues
Knowledge of assessing risks presented by clients and a knowledge of harm reduction.
Knowledge of multiple complex needs including understanding the symptoms and impact of trauma and how to work in a trauma informed and strength-based way.
Knowledge of monitoring and evaluation systems and the ability to keep excellent files and accurate notes.
Knowledge of at least one of the following areas: health and social care, mental health, housing, social security, immigration, violence and crime, or human trafficking.
Qualifications
5 GCSEs A-C (including English) or equivalent
A degree in a relevant field or at least 3-5 years experience in a similar field
Personal qualities/attitude
Empathetic, non-judgmental and receptive to needs.
Professional, compassionate and the ability to deal with detailed enquiries
Solutions focused.
Flexible, creative and innovative.
Able to give and receive feedback.
Committed to client confidentiality.
Committed to Flourish values.
Anti-trafficking Caseworker Help Hub
Salary: £25,500
Hours: Full time (35 hours per week)
Holidays and benefits: 28 days plus public holidays. Training opportunities. Regular clinical supervision. Contributory pension scheme. Staff well-being programme.
Contract: Fixed term 1 year – extension subject to funding
Location: Flourish Offices, 24 Mount Charles, Belfast BT7 1NZ
Reporting to: Senior Caseworker and Head of Casework Services
Background information
The Charity
Flourish NI provides long term tailored support to both male and female survivors of human trafficking and their immediate family members. Our aim is to empower survivors of human trafficking to be able to move on to lead independent and resilient lives which are not defined by their past a brighter future
We provide structured and flexible one-to-one casework support that is tailored to meet the holistic needs of the individual and this is carried out by trained staff.
We prioritise ways for survivors to share community, learn new skills, build confidence, and improve their general well-being either through attendance at Flourish programmes, courses and activities, through sign posting or partnership working.
We provide therapeutic interventions through 1:1 counselling and group art therapy.
We provide training to case workers and other organisations in areas surrounding trafficking and long-term support for survivors.
Our Core Values
Community: We value every individual within Flourish.
Empowerment: We believe in person-centred support that is both professional and compassionate to enable survivors to take back control of their own lives with dignity and hope.
Excellence: We will continue to pursue excellence in all aspects of the charity, going above and beyond just what is needed.
Transparency: We recognise accountability and openness in all of our actions.
Integrity: We believe that truthfulness and honesty are key principles in all relationships within Flourish.
Partnership: We believe in the value of working together with others to achieve our goal.
Role description
As part of a team, you will primarily provide flexible casework cover for our Help Hub service which is our open access drop-in sessions for clients of Flourish. Additionally, you will support clients outside of the drop-in sessions, through appointments and remote support.
The support will be holistic and person-centred.
Our Help Hub service is a busy and safe space that supports survivors on a wide range of topics, examples of which can include: housing, mental health, independent living skills, engaging with education, finances, physical health, family support and signposting.
Main duties and key responsibilities
Work at our Help Hub to support survivors, identifying needs and supporting them to explore their options.
Provide high-quality, rights-based information, advice and advocacy across a range of needs, including signposting and liaison with other services to help individuals access appropriate support.
Provide information in a way that is understandable and accessible.
Ensuring that Help Hub is always a safe and welcoming space for everyone.
Provide one-to-one casework appointments outside of Help Hub.
Build meaningful relationships with clients which are both compassionate and professional.
Provide trauma informed and strength-based support, which enables clients to address underlying psychological and emotional issues and helps to develop resilience.
Support clients to access programmes /courses and activities (both in-house and externally) which reduces isolation, improves confidence, builds self- esteem and enhances personal development.
Identify barriers preventing clients from accessing support services and advocate on their behalf while raising awareness of their rights.
Have the ability to provide crisis intervention and prevention support.
Identify and develop referral partnerships and support networks within the wider community.
Research and Monitoring
Maintain accurate records including, handovers, case files and databases etc.
Identify patterns, trends and strategic issues and share them as appropriate.
Set up, collate, evaluate and report on both qualitive and quantitative data as required by funders and management.
Assist with internal and external research designed to contribute towards furthering best practice.
General
Keep abreast of relevant developments in the sector including training and other opportunities specific to the role.
Effectively manage time and meet deadlines while having the flexibility to meet the demands of the service and its users.
Ensure all adults and children at risk are safeguarded appropriately.
Actively participate in training, supervision, appraisals and team meetings.
Attend meetings as required representing the charity.
Maintain safe systems of work and a safe environment.
Undertake any other duties relevant to the post or the charitys needs.
This role is designed to ensure the provision of holistic and empowering support to survivors of human trafficking through direct flexible support.
This role is based in the Flourish office but may, on occasion, require some travel within Northern Ireland.
Role Development
Flourish NI values investing in the continuing professional development of staff and volunteers.
PERSON SPECIFICATION
Essential
Skills/ability
Ability to communicate effectively good listening, verbal and writing skills.
Ability to adapt quickly and respond calmly and effectively to a wide range of unexpected needs in a drop-in setting.
Ability to take the lead and work in partnership with other agencies.
Ability to self-manage, work collaboratively as part of a team and remain effective during busy periods.
Demonstrate effective communication, organisational and time management skills.
Ability to assess problems and identify practical, workable solutions.
Ability to adhere to and uphold Flourish principles, policies and procedures.
Highly organised and resilient.
Ability to build trusting, positive relationships with survivors, enabling them to make informed choices.
Ability to manage and support individuals with differing levels of need.
Ability to engage, build trust and rapport with clients who may find it hard to engage with services.
Strong crisis-management and de-escalation skills, with the ability to respond calmly and professionally to challenging situations and behaviour.
Ability to maintain clear boundaries.
Competent in the use of IT applications
Clean driving licence with access to a car
Experience
2 years experience supporting individuals through providing practical and/or emotional support to vulnerable people. This could include children and young people, people who are homeless, asylum seekers and refugees, victims of crime or abuse, persons with disabilities, etc.
Experience of working with clients in a 1:1 setting.
Knowledge
An understanding of safeguarding issues
Knowledge of assessing risks presented by clients and a knowledge of harm reduction.
Knowledge of multiple complex needs including understanding the symptoms and impact of trauma and how to work in a trauma informed and strength-based way.
Knowledge of monitoring and evaluation systems and the ability to keep excellent files and accurate notes.
Knowledge of at least one of the following areas: health and social care, mental health, housing, social security, immigration, violence and crime, or human trafficking.
Qualifications
5 GCSEs A-C (including English) or equivalent
A degree in a relevant field or at least 3-5 years experience in a similar field
Personal qualities/attitude
Empathetic, non-judgmental and receptive to needs.
Professional, compassionate and the ability to deal with detailed enquiries
Solutions focused.
Flexible, creative and innovative.
Able to give and receive feedback.
Committed to client confidentiality.
Committed to Flourish values.
Anti-trafficking Caseworker Help Hub
Salary: £25,500
Hours: Full time (35 hours per week)
Holidays and benefits: 28 days plus public holidays. Training opportunities. Regular clinical supervision. Contributory pension scheme. Staff well-being programme.
Contract: Fixed term 1 year – extension subject to funding
Location: Flourish Offices, 24 Mount Charles, Belfast BT7 1NZ
Reporting to: Senior Caseworker and Head of Casework Services
Background information
The Charity
Flourish NI provides long term tailored support to both male and female survivors of human trafficking and their immediate family members. Our aim is to empower survivors of human trafficking to be able to move on to lead independent and resilient lives which are not defined by their past a brighter future
We provide structured and flexible one-to-one casework support that is tailored to meet the holistic needs of the individual and this is carried out by trained staff.
We prioritise ways for survivors to share community, learn new skills, build confidence, and improve their general well-being either through attendance at Flourish programmes, courses and activities, through sign posting or partnership working.
We provide therapeutic interventions through 1:1 counselling and group art therapy.
We provide training to case workers and other organisations in areas surrounding trafficking and long-term support for survivors.
Our Core Values
Community: We value every individual within Flourish.
Empowerment: We believe in person-centred support that is both professional and compassionate to enable survivors to take back control of their own lives with dignity and hope.
Excellence: We will continue to pursue excellence in all aspects of the charity, going above and beyond just what is needed.
Transparency: We recognise accountability and openness in all of our actions.
Integrity: We believe that truthfulness and honesty are key principles in all relationships within Flourish.
Partnership: We believe in the value of working together with others to achieve our goal.
Role description
As part of a team, you will primarily provide flexible casework cover for our Help Hub service which is our open access drop-in sessions for clients of Flourish. Additionally, you will support clients outside of the drop-in sessions, through appointments and remote support.
The support will be holistic and person-centred.
Our Help Hub service is a busy and safe space that supports survivors on a wide range of topics, examples of which can include: housing, mental health, independent living skills, engaging with education, finances, physical health, family support and signposting.
Main duties and key responsibilities
Work at our Help Hub to support survivors, identifying needs and supporting them to explore their options.
Provide high-quality, rights-based information, advice and advocacy across a range of needs, including signposting and liaison with other services to help individuals access appropriate support.
Provide information in a way that is understandable and accessible.
Ensuring that Help Hub is always a safe and welcoming space for everyone.
Provide one-to-one casework appointments outside of Help Hub.
Build meaningful relationships with clients which are both compassionate and professional.
Provide trauma informed and strength-based support, which enables clients to address underlying psychological and emotional issues and helps to develop resilience.
Support clients to access programmes /courses and activities (both in-house and externally) which reduces isolation, improves confidence, builds self- esteem and enhances personal development.
Identify barriers preventing clients from accessing support services and advocate on their behalf while raising awareness of their rights.
Have the ability to provide crisis intervention and prevention support.
Identify and develop referral partnerships and support networks within the wider community.
Research and Monitoring
Maintain accurate records including, handovers, case files and databases etc.
Identify patterns, trends and strategic issues and share them as appropriate.
Set up, collate, evaluate and report on both qualitive and quantitative data as required by funders and management.
Assist with internal and external research designed to contribute towards furthering best practice.
General
Keep abreast of relevant developments in the sector including training and other opportunities specific to the role.
Effectively manage time and meet deadlines while having the flexibility to meet the demands of the service and its users.
Ensure all adults and children at risk are safeguarded appropriately.
Actively participate in training, supervision, appraisals and team meetings.
Attend meetings as required representing the charity.
Maintain safe systems of work and a safe environment.
Undertake any other duties relevant to the post or the charitys needs.
This role is designed to ensure the provision of holistic and empowering support to survivors of human trafficking through direct flexible support.
This role is based in the Flourish office but may, on occasion, require some travel within Northern Ireland.
Role Development
Flourish NI values investing in the continuing professional development of staff and volunteers.
PERSON SPECIFICATION
Essential
Skills/ability
Ability to communicate effectively good listening, verbal and writing skills.
Ability to adapt quickly and respond calmly and effectively to a wide range of unexpected needs in a drop-in setting.
Ability to take the lead and work in partnership with other agencies.
Ability to self-manage, work collaboratively as part of a team and remain effective during busy periods.
Demonstrate effective communication, organisational and time management skills.
Ability to assess problems and identify practical, workable solutions.
Ability to adhere to and uphold Flourish principles, policies and procedures.
Highly organised and resilient.
Ability to build trusting, positive relationships with survivors, enabling them to make informed choices.
Ability to manage and support individuals with differing levels of need.
Ability to engage, build trust and rapport with clients who may find it hard to engage with services.
Strong crisis-management and de-escalation skills, with the ability to respond calmly and professionally to challenging situations and behaviour.
Ability to maintain clear boundaries.
Competent in the use of IT applications
Clean driving licence with access to a car
Experience
2 years experience supporting individuals through providing practical and/or emotional support to vulnerable people. This could include children and young people, people who are homeless, asylum seekers and refugees, victims of crime or abuse, persons with disabilities, etc.
Experience of working with clients in a 1:1 setting.
Knowledge
An understanding of safeguarding issues
Knowledge of assessing risks presented by clients and a knowledge of harm reduction.
Knowledge of multiple complex needs including understanding the symptoms and impact of trauma and how to work in a trauma informed and strength-based way.
Knowledge of monitoring and evaluation systems and the ability to keep excellent files and accurate notes.
Knowledge of at least one of the following areas: health and social care, mental health, housing, social security, immigration, violence and crime, or human trafficking.
Qualifications
5 GCSEs A-C (including English) or equivalent
A degree in a relevant field or at least 3-5 years experience in a similar field
Personal qualities/attitude
Empathetic, non-judgmental and receptive to needs.
Professional, compassionate and the ability to deal with detailed enquiries
Solutions focused.
Flexible, creative and innovative.
Able to give and receive feedback.
Committed to client confidentiality.
Committed to Flourish values.
Closing date for completed applications: 27th October 2026 (5pm). Applications received after this time will not be accepted.
Completing the application form
Please answer all questions, giving as much information as you can that is relevant to the post you are applying for. Make sure that you demonstrate in the application form your ability to meet the requirements of the job description and person specification, by providing clear evidence of how you meet each part.
Shortlisting and Interview
We will confirm receipt of all applications. Shortlisted candidates will be notified. If you are not contacted, please assume your application has been unsuccessful on this occasion, and we thank you for taking an interest in working with Flourish.
Flourish is happy to provide feedback at the interview stage.
Equal Opportunities
Flourish sets a high standard for both its employment practices and its work. People are recruited on the basis of ability and merit. We work towards ensuring that no applicant or employee receives less favourable treatment on any equality ground.
We recognise and welcome our responsibility to remove any barriers in our recruitment process.
We are committed to making any reasonable adjustments to the job, where possible, and it would help us to know your needs in order to do this.
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