Requirements
Safran Engineering Services is seeking an experienced Programme Delivery Manager to lead a major engineering and quality services programme supporting Safran Electrical & Power.
This is not a traditional project management role.
You will be responsible for the successful mobilisation, deployment and ongoing management of a multi-disciplinary engineering team, ensuring customer satisfaction, resource availability, delivery performance and effective programme governance.
The role will oversee a team of up to 22 engineers, quality professionals and PMO resources supporting critical aerospace programmes.
Key Responsibilities
- Lead the mobilisation and ramp-up of engineering and quality resources
- Manage customer demand, capacity planning and resource forecasting
- Act as the primary customer interface for service delivery activities
- Coordinate recruitment, onboarding and deployment of resources
- Monitor service performance, utilisation and customer satisfaction
- Manage programme risks, issues and escalations
- Lead weekly and monthly governance reviews
- Develop recovery plans for resource gaps, demand increases and delivery issues
- Maintain programme reporting, KPIs and performance dashboards
- Support commercial discussions, change requests and growth opportunities
Success in This Role
Within the first six months, you will:
- Successfully manage the ramp-up of engineering and quality resources
- Establish robust governance and reporting
- Maintain strong customer satisfaction
- Ensure resource demand and capacity remain aligned
- Identify and mitigate delivery risks proactively
- Create a scalable operating model capable of supporting future growth
Other points/ attributes and skills that will come of use
- Ramp-up experience – Proven delivery of 10 + personnel
- Stakeholder management – Able to manage customer, engineering, quality and leadership teams effectively
- Commercial awareness – Understands revenue, utilisation, margins and scope control
- Ownership mentality – Brings solutions and fights problems
- Recruitment knowledge – Experienced in hiring, onboarding and workforce planning
- Risk management – Identifies issues early and drives mitigation
- Executive communication – Can confidently present status, risks and recovery plans to senior leaders
- Influencing skills – Challenges unrealistic demands
- Organisation and governance – Maintains clear reporting, actions, forecasts and dashboards
- Aerospace/engineering experience – Understands realities of technical resource delivery and customer environment
Requirements
Essential
- Experience managing engineering or technical services teams
- Experience mobilising or scaling teams of 15+ resources
- Strong customer-facing stakeholder management skills
- Experience in aerospace, defence or regulated industries
- Commercial awareness including forecasting, utilisation and resource planning
- Proven track record managing risks, escalations and customer expectations
- Ability to operate independently with minimal supervision
Desirable
- Experience within an engineering services or consultancy environment
- Resource delivery or workforce planning experience
- Contractor and subcontractor management experience
- Knowledge of quality and engineering delivery environments
Benefits
- Early finish on a Friday – 0800-1645 Mon-Thurs, 0800-1200 Friday
- Onsite canteen
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