Senior Complaints Leader – Strategy & Customer Outcomes

CIH International Housing Group is seeking an experienced Complaints Team Manager for our Northwich office. This full-time, office-based role runs 8am–6pm and leads the day-to-day complaints service with a focus on customer outcomes and continuous improvement.

You will develop a clear complaints strategy, oversee complex investigations, and collaborate with property management, finance, repairs, legal and supplier teams to drive sustainable improvements.

#J-18808-Ljbffr…