Front of House/ Customer Experience – One City
Leisure, sport and tourism | Full Time
FRONT OF HOUSE / CUSTOMER EXPERIENCE
Location: Battersea Power Station
One City is looking for a driven, high-energy individual to join our team as Front of House and help deliver our in-studio customer experience.
This role is for those who understand that a high-performance studio requires more than just operational support — it requires focus on atmosphere and brand energy.You’llbe a key part of the “live” environment, helping ensure energy levels are high, aestheticsaresharp, and every brand activation is executed with precision.
KEY RESPONSIBILITIES
The Member Experience
- First Impressions: Deliver everyfirst-timergreeting and studio walkthrough at the highest level — informative, high-energy, and welcoming.
- Instant Communication: Ensure member feedback and on-site queries are dealt with instantly.
- Refuel Management: Support the smoothie bar during your shift, ensuring quality control and speed of service for post-workout nutrition.
Atmosphere & Energy
- Bring the Vibe: Contribute to the energy levels in the studio, keeping them aligned with the One City brand from open to close.
- Events & Collabs: Support studio events, themed classes, and brand collaborations, helping ensure flawless execution andmaximummember engagement.
Operational Excellence
- Precision Standards: Help keep the studios, changing rooms, and communal areas immaculate through regular checks.
- Shift Support:Assistwith opening/closing procedures, making sure the studio is always “performance-ready.”
- Tech Readiness: Ensure all studio equipment and tech are ready for action before every session.
Whatwe’relooking for:
- Energy & Drive: You thrive in a fast-paced environment and bring enthusiasm to every shift.
- Atmosphere Driven: You understand how to influence the energy of a room.
- Organised: You enjoy thelogisticsof a busy floor and juggling multiple tasks.
- Team Player: You take direction well, work well with others, and lead by example in your own corner of the studio.
THE LOGISTICS
Flexibility is Key: Our community moves early and stays late. Shifts can start as early as 5:30am or finish as late as 8:30pm.
WHY ONE CITY?
UNLIMITED One City classes (Run City & Cycle City).
Clear Progression: A direct path for those looking to move into Studio Lead and beyond.
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