Engagement Manager

Overview

In this role you own the end-to-end engagement lifecycle for Collibra services, coordinating across customers and internal teams to drive delivery, adoption, and value realization. You’ll steer multi-stakeholder programs, influence product strategy with client learnings, and support renewals and expansions. The role combines project leadership with cross-functional collaboration in a hybrid London-based setting. You help scale services and ensure on-time, high-quality outcomes that align with Collibra’s growth goals.

Pay / Benefits

• competitive compensation
• health coverage
• time off
• diversity, equity, and inclusion
• flexible benefits
• accommodations for applicants

Responsibilities

• Oversee installation, configuration and initial operation of Collibra products for new and existing customers
• Develop and manage engagement plans; inform and advise client representatives and internal stakeholders on planning, progress, risks, and issues
• Ensure services delivery complies with Collibra engagement model, processes, methodologies, and artifacts across geographies
• Collaborate with Professional Services Architects, Sales Leads, Account, Product Management, and Customer Support
• Define operating models with Architects for customer use cases and go-live needs
• Chair regular engagement review meetings with customers and internal teams; facilitate workshops and training to support revenue targets

Key requirements

• 5+ years of consulting management experience with customers, ideally in SaaS
• Proven track record delivering multiple projects on time, on budget, and to quality
• Proficient in building relationships and presenting to business and IT stakeholders at all levels
• Knowledge of core data management or data governance technologies (a plus)
• English proficiency mandatory; German or Dutch preferred
• Bachelor’s degree or equivalent in business, technical, or related field
• Experience leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve business challenges

• customer-focused
• eager to learn and improve processes
• team player with ability to synchronize with fast-moving stakeholders
• SaaS environment experience
• data governance or data management technologies
• proficiency with AI tools (Claude, Gemini, ChatGPT, Copilot)

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