Hybrid CS Team Lead — Lead in 24/7 Customer Care

Starling Bank is seeking a Customer Service Team Lead in Cardiff to drive a high-performing service culture within a hybrid work model. You will lead daily operations, coach staff, and ensure outstanding customer interactions across phone, email, live chat and social media, while maintaining strong product knowledge and process improvements.

The role demands an accountable leader with excellent communication skills, capable of balancing workload and adapting to change in a fast-moving banking

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