Global CX CRM Technology Owner – Hybrid

Morgan McKinley is recruiting a Customer Service Product Owner to own the CRM/CX technology roadmap for a global consumer tech business. Based in London or Cork, the role sits hybrid within the Digital Office and balances customer-service operations with product leadership and transformation.

You will partner with Customer Service, Operations and Engineering teams to translate operational pain points into technology solutions, drive AI, automation, chatbots and self-service, and shape a scalable

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