Workday Global HCM Support Lead

Overview

In this role you lead a global Workday HCM support function within the WPP People team, delivering high-quality incident management, release planning, and continuous improvement. You will oversee a team of Workday specialists and maintain strong stakeholder relationships to ensure consistent delivery across regions. You will translate technical changes into clear communications and drive user enablement and governance in a large transformation program.

Pay / Benefits

• hybrid work model
• flexible accommodations
• opportunity to work on large-scale projects
• collaborative culture
• inclusive workplace
• career development opportunities

Responsibilities

• Lead incident management for system issues with timely assessment, escalation, and resolution
• Communicate incident status, business impact, actions, and next steps to stakeholders
• Support post-incident reviews and root-cause analysis to improve release quality and reliability
• Plan and coordinate monthly local changes and bi-annual global releases aligned to business needs
• Manage end-to-end release lifecycle: planning, readiness, risk, stakeholder alignment and post-release reviews
• Balance regional and global priorities through cross-region prioritisation of changes
• Maintain strong relationships with senior stakeholders and provide clear release updates
• Coordinate across regional, global, technical, and business teams to align delivery plans
• Own release communications to be clear, timely, and audience-appropriate
• Lead and coordinate training and enablement for new functionality and user readiness
• Identify opportunities to improve user engagement with the system through better guidance and training
• Drive continuous improvement across release management, communications, training, and incident response processes

Key requirements

• Strong experience in support service delivery, release planning, and change coordination in a tech environment
• Experience managing senior stakeholders and working across cross-functional and regional teams
• Experience in incident management including coordination, escalation, and follow-up actions
• Strong judgement in prioritisation and decision support amid competing requirements
• Excellent written and verbal communication skills for technical and non-technical audiences
• Experience designing or delivering training to support change adoption
• Strong organisational skills with ability to manage multiple workstreams and deadlines
• Proactive, solution-oriented mindset with attention to detail and continuous improvement

• Stakeholder management
• Clear communication
• Cross-functional collaboration
• Incident management
• Release management
• Change coordination

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