Shift Leader: Guest Experience & Service

Company: The Rank Group plc
Apply for the Shift Leader: Guest Experience & Service
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Job Description:

Mecca is recruiting a Team Leader to run your area on shift, setting pace and standards so guests have a brilliant experience. You’ll brief the team, rota within your zone, coordinate breaks and keep service moving – escalating issues when needed.

You’ll lead front line teams to hit guest satisfaction KPIs: service speed, cleanliness, and overall experience, while ensuring safety and compliance.

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Posted: October 6th, 2026