Company: East End Homes Ltd.
Location: London
Job Description:
East End Homes is seeking a compassionate Complaints Manager to lead our resolution team. You will oversee the Complaints Policy, supervise two Complaints Officers, and champion a culture of listening to residents and improving our services.
You will work to align with the Housing Ombudsman’s Code, use data to track trends, and leverage new IT systems to streamline the customer journey, especially during a period of high case volumes.
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Posted: October 6th, 2026