Remote Carrier Performance Lead

Freight Personnel is seeking a Carrier Performance Manager to oversee the international ecommerce delivery network from a remote UK-based home office. You will monitor performance, investigate issues, and coordinate with carriers, brokers, and internal teams to drive improvements and timely recoveries.

You will analyse service data, raise escalations, and provide clear visibility of trends and root causes to stakeholders, helping safeguard customer experience across the parcel lifecycle.

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