Product Intelligence Manager

Overview

In this role you lead Dyson’s global Product Insights & Validation capability, turning customer feedback, validation evidence, product performance data and market intelligence into actionable insights. You’ll shape the Voice of Customer, product validation trials, analytics and reporting to keep customer outcomes central to decisions across Discovery PAS, Delivery PAS, BI and product teams. You’ll drive continuous improvement and act as the independent voice of Product Satisfaction. This is a high-impact, cross-functional leadership opportunity to influence product strategy and outcomes at scale.

Responsibilities

• Define and execute the global Product Insights & Validation user trial strategy
• Establish metrics and governance to measure customer outcomes and product satisfaction
• Embed customer and product intelligence into decision-making across the business
• Lead global Voice of Customer ecosystem and translate feedback into actionable recommendations
• Oversee validation user trials and continuously improve validation standards and practices
• Partner with BI to develop dashboards and performance insights; leverage advanced analytics and AI tools
• Monitor market trends and benchmarking to inform future strategies
• Lead, coach and develop a high-performing global team

Key requirements

• Significant experience in Quality, Product Validation User Trials, Voice of Customer, Product Insights, Customer Experience or related discipline
• Experience implementing customer satisfaction or product intelligence strategies in a global organisation
• Strong understanding of Voice of Customer methodologies and outcome measurement
• Experience leading product validation activities and evidence-based assessment of product performance
• Strong analytical capability with translating data into recommendations
• Experience developing reporting frameworks, dashboards and performance metrics
• Proven ability to influence senior stakeholders and drive cross-functional alignment
• Experience leading and developing high-performing teams
• Excellent communication and stakeholder management skills

• strong communication
• stakeholder management
• leadership
• Voice of Customer methodologies
• data analytics
• validation methodologies

…