Operations Agent – Nights 4 On 4 Off

Our client has a vacancy for a 4 on 4 off nights role

The role is located around Heathrow and is paying a salary up to £47k

Key requirements

• Experienced with completing all functions of end-to-end AOG (Aircraft on Ground) shipments and the associated service requirements
• Strong operational experience (exports being the main focus)
• Customs entry experience would be advantageous, although this can be taught to candidates with solid industry knowledge
• Excellent communication and customer service skills
• Ability to respond quickly and professionally to customer emails and operational requirements
• Minimum 5-7 years of industry experience with significant exposure to aerospace export operations (AOG, engines, aircraft parts, hazardous goods).

Educated to a good standard of GCSEs with Maths & English level 5/C preferred.

A good standard of general computer skills – (knowledge in Microsoft Office; Word, Outlook, PowerPoint, Excel would be advantageous.)

Must be able to perform in a fast pace / high volume work environment.

Exercises judgment within defined procedures and practices

CargoWise software experience a plus.

Duties Include:

• Demonstrate ability to recognize process improvement opportunities and effectively communicate, implement change.
• Resolves non-routine problems with specialised knowledge
• Must be able to perform in a fast pace / high volume work environment.
• Exercises judgment within defined procedures and practices
• Required to work hours other than the set shift hours to facilitate the completion of required work or resolve critical issues. Must be available for occasional on-call duty.
• Ability to work both collaboratively and autonomously in the work setting.
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
• Maintain a high level of professionalism along with extreme discretion with all information at all times

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