Mortgage Administrator

Mortgage Administrator

Location: Bromsgrove

Salary: Up to £27,000 per annum

Job Type: Full-Time, Permanent

Hours: Monday to Friday, Office-Based

About the Role

We are seeking a highly organised and detail-oriented Mortgage Administrator to join a busy and growing mortgage team based in Bromsgrove. This is an excellent opportunity for an experienced administrator with a background in mortgages, financial services, or case management who enjoys working in a fast-paced environment and delivering exceptional customer service.

Key Responsibilities

• Progress mortgage applications from initial submission through to completion.
• Liaise with lenders, mortgage brokers, solicitors, and clients to obtain updates and required documentation.
• Monitor and manage a pipeline of mortgage cases, ensuring all deadlines are met.
• Chase outstanding information and documentation to keep applications moving forward.
• Provide clients with regular updates and exceptional customer service throughout the mortgage journey.
• Maintain accurate records and update internal systems.
• Resolve queries efficiently and professionally.
• Ensure all administration is completed accurately and in line with regulatory requirements.

Skills & Experience Required

• Previous experience in a Mortgage Administrator, Mortgage Case Manager, Financial Services Administrator, or similar role.
• Strong understanding of the mortgage application process.
• Excellent organisational and time management skills.
• Ability to manage multiple cases simultaneously.
• Strong communication skills with the confidence to liaise with a range of stakeholders.
• High attention to detail and accuracy.
• Proficient in Microsoft Office and CRM systems.
• A proactive and customer-focused approach.

What’s on Offer?

• Salary up to £27,000 depending on experience.
• Monday to Friday working hours – no weekends.
• Office-based role in Bromsgrove.
• Supportive and friendly working environment.
• Opportunity to join a successful and growing business.
• Career development and progression opportunities.

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