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Change & Implementation Manager
Location: Swindon (UK)
Department: Operations
Reports to: Platform Availability Manager
About the role
We’re looking for a world class Change & Implementation Manager to lead and evolve our Change & Implementation capability across Edenred PayTech. This is a senior role with end‑to‑end accountability for how technology and business change is governed, executed, and embedded in a high‑volume, regulated, and fast‑moving payments environment. You’ll provide strategic direction, lead and develop a high‑performing team, and work closely with Engineering, Product, Security, Systems, and Senior Leadership to ensure change governance enables delivery velocity while protecting platform resilience, customer experience, and regulatory compliance. A key focus of the role is modernising change governance by embedding risk, quality, and assurance directly into CI/CD pipelines, aligning with ITIL4, DevOps, and continuous delivery practices.
What you’ll be doing:
Leadership & Strategy
- Lead and develop the Change & Implementation team, building a culture of accountability, quality, and continuous improvement.
- Set the strategic direction for Change, Release, and Implementation governance aligned to organisational and Execo expectations.
- Own and deliver the roadmap for process maturity, tooling evolution, and automation.
- Represent Change & Implementation at senior and executive‑level forums, providing insight, assurance, and escalation.
Change, Release & Implementation Governance
- Oversee end‑to‑end change governance including TRM, CAB, ECAB, and implementation readiness.
- Define robust standards for implementation planning, risk assessment, validation, and rollback.
- Embed ITIL4 practices and drive consistent adoption across Product, Engineering, and Operations.
- Ensure governance meets regulatory and audit requirements without constraining delivery speed.
CI/CD & Automation
- Embed governance, quality gates, and risk checks directly into CI/CD pipelines to enable continuous compliance.
- Define standards for automated and low‑touch change, including eligibility criteria, monitoring, and risk thresholds.
- Ensure full traceability from code commit through deployment and post‑implementation validation.
- Partner with Engineering and DevOps to align approval logic, automated testing, and observability with governance controls.
- Ensure rollback readiness through automated playbooks and deployment strategies (e.g. canary, blue/green).
Operational Excellence & Reporting
- Transform change management from a manual process into an automated, data‑driven capability.
- Implement KPIs and dashboards to track throughput, risk, quality, and outcomes.
- Own PIR and RCA processes, ensuring corrective actions are followed through to completion.
- Publish meaningful reporting for senior stakeholders, including risk trends, readiness, and decision heatmaps.
People & Capability Development
- Develop Change Leads and Analysts, improving technical capability, decision quality, and confidence.
- Lead recruitment, succession planning, and capability uplift for the function.
- Champion continuous improvement, learning, and modern change practices.
What we’re looking for
Essential
- Proven experience leading a Change, Release, or Implementation function in a technology, fintech, payments, or regulated environment.
- Strong people leadership experience with a track record of building and developing high‑performing teams.
- Deep understanding of ITIL4 and end‑to‑end change / release governance.
- Hands‑on knowledge of CI/CD delivery models, automated testing, and modern deployment practices.
- Experience embedding governance and risk controls into automated delivery pipelines.
- Excellent stakeholder management and communication skills, including senior and executive audiences.
- Ability to assess complex technical and operational risk and make sound decisions under pressure.
Desirable Experience
- Experience in PCI DSS and/or FCA‑regulated environments.
- Familiarity with tools such as GitLab CI/CD, Azure DevOps, and Jenkins.
- Strong data and reporting capability, including dashboards and KPI packs.
- Background exposure to Platform, Infrastructure, Cloud, or Network Engineering.
Why Edenred PayTech?
We are a subsidiary of the Edenred group and leaders in prepaid solutions including banking, virtual cards, debit, credit, and prepaid processing. As an Edenred PayTech employee you will get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast‑paced and innovative business.
What you will get:
- 25 days annual leave plus Bank Holidays
- Hybrid working environment (min. 3 days per week in the office)
- Pension Scheme – employer 6% with minimum employee contribution 3%
- Discretionary bonus scheme based on company and personal performance
- Medical & international travel cover (leisure and action sports)
- Life insurance (4x salary)
- Wellbeing Employee Assistance Program (extended access to family members)
- Monthly gym allowance
- Holiday trading scheme
- Season ticket loan
- Cycle to Work scheme
- Employee discount shopping platform
- Employee referral bonus scheme
- Digital learning platform
- Complimentary fruit and other ‘in office’ snacks & refreshments
- Volunteering programme
- Social events
Diversity: Edenred PayTech are proud to be an equal opportunity employer.
We will not discriminate against any applicant or employee based on age, race, colour, creed, religion, sex, sexual orientation, gender, gender identity or expression, national origin, citizenship, marital status or civil partnership/union status, disability, pregnancy, genetic information, or any other basis prohibited by applicable country or local laws.
L’état d’esprit Edenred –
Nous sommes une entreprise unique. Nous recherchons de nouveaux collaborateurs prêts à prendre part à l’aventure Edenred avec la même énergie et la même passion que nous. Vous vous sentirez naturellement à l’aise chez Edenred, si vous aimez repousser les limites, expérimenter, vous améliorer constamment, gagner et progresser. Nous recherchons des femmes et des hommes qui partagent notre ambition, avec cette recherche de performance, cette envie de nous remettre en question et de se mettre eux-mêmes au défi pour aller chaque jour plus loin. Nous recherchons des femmes et des hommes qui veulent vibrer avec nous.
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