Customer Success Manager, Metronome

Overview

In this role you will act as a trusted advisor to Stripe customers, optimizing value from the Revenue and Finance Automation (RFA) product suite. You’ll collaborate with account teams and senior leadership across business, product, and IT to ensure adoption, renewal, and growth. You will gather feedback to guide product improvements and help customers navigate payments, billing, tax, and invoicing. This is a hands-on, relationship-driven role that directly supports Stripe’s growth and customer success.

Responsibilities

• Lead post-sale engagement, retention, and growth for RFA customers in partnership with Account teams
• Identify expansion opportunities and drive business outcomes with customers
• Build relationships with senior executives across business, product, engineering, finance, and IT
• Evangelize customer success stories and systems/processes
• Articulate customer value and use cases to support expansion while maintaining trusted advisor status
• Advise customers on payments, billing, tax, and invoicing; educate on product benefits
• Conduct business reviews with account teams to align priorities, performance, and roadmap
• Advocate for customer feedback to Product, Engineering, Support, Marketing, and Sales to drive improvements
• Manage overall account health including payments performance, cost optimization, adoption, renewals, growth, referrals, and satisfaction

Key requirements

• 6+ years in a client-facing role (customer success, TAM, etc.) with large, global organizations
• Payments and/or fintech experience required
• Experience with consumption-based SaaS products
• Strong executive presence and facilitation skills for multi-stakeholder meetings
• Background as consultant, pre-sales, or technical account management
• Preferred: experience with modern SaaS billing and invoicing systems
• Preferred: experience with billing solutions
• Sophisticated business sense and understanding of customer drivers and strategy

• Executive presence
• Relationship building
• Consultative mindset
• Payments/fintech domain knowledge
• Knowledge of SaaS billing and invoicing systems
• Experience with billing solutions

…