Company: Sandwell Metropolitan Borough Council
Location: Oldbury
Job Description:
Sandwell Metropolitan Borough Council in the ACE Directorate is seeking a Customer Feedback Coordinator to oversee and monitor customer feedback, ensuring it meets our customers’ expectations.
You will lead a small team, handle complaints investigations in Children’s Social Care and Corporate Complaints, liaise with the Ombudsman and MPs, and share insights to inform service improvements across the council.
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Posted: October 6th, 2026