Regional IT Engineer | Midlands

Salary: £35,000 – 40,000 per year

Requirements

• Previous experience in a field or travelling IT support role
• Practical field or multi-site IT support experience
• Good grounding in hardware and networking, including confidence troubleshooting switches, access points and Wi‑Fi
• Experience supporting rollouts or installations is valuable
• Approachable communication style and confidence supporting colleagues with different levels of technical knowledge
• Reliable ticket updates, progress communication and follow‑through
• Full driving licence

Responsibilities

• Provide day‑to‑day IT support across a regional network of operational sites
• Plan and adapt site visits, project work and support requests, including occasional travel beyond the Midlands
• Troubleshoot issues involving Wi‑Fi, handheld devices, Windows devices, Microsoft 365, Intune, Apple devices, local applications and networking environments using Meraki and UniFi
• Support rollouts, upgrades and improvements, including Intune deployment and Windows 10/11 compliance work
• Assess sites, recommend improvements and oversee third‑party installations
• Coordinate with suppliers and keep colleagues updated on progress
• Take ownership of local IT issues and follow them through to resolution

Technologies

• Hardware
• Support
• Microsoft 365
• Network
• Windows
• Office 365

More

We are supporting a large, established business seeking a trusted IT presence across its Midlands sites. The role is approximately 60% day‑to‑day support and 40% project work, with support from a wider technical team and senior project delivery engineers. It is a permanent, 40‑hour‑per‑week position, Monday to Friday, with regular travel across the Midlands and occasional wider UK travel. Out‑of‑hours work is occasional, with time off in lieu when required. The package is £40,000, a company car or approximately £5,000 car allowance, plus benefits.

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