Director – Financial Crime Compliance Operations

Overview

In this role you will lead the day-to-day operations of Hines’ global Financial Crime Compliance programme, overseeing due diligence, screening, and onboarding. You will manage the Luxembourg fund investor AML/KYC activities and coordinate with internal and external partners to meet regulatory obligations while minimizing friction. You will coach a multinational team and drive scalable, technology-enabled processes for efficient risk-based operations. The position offers impact across investment lifecycle, regulatory reporting, and continuous improvement within a renowned real estate investment organization.

Pay / Benefits

• comprehensive training
• competitive compensation
• robust benefits
• generous vacation packages

Responsibilities

• Oversee global due diligence and investor AML/KYC operations from onboarding to ongoing monitoring
• Guide complex and high-risk cases, and supervise analysts and managers in the Global Centre of Excellence
• Collaborate with Luxembourg AIFM RC, Investor Relations, and external Transfer Agent on KYC approvals and escalations
• Manage investor communications to reduce duplicative requests and improve onboarding turnaround
• Establish service standards and monitor onboarding timelines and KYC delays
• Improve investor onboarding and ongoing KYC experience; provide management reporting
• Oversee vendor due diligence for third parties with bribery and corruption risk
• Develop scalable, risk-based operational processes and leverage technology to boost efficiency
• Lead and develop team members, ensuring workload balance and delivery quality

Key requirements

• Significant experience leading Financial Crime Compliance operations in investment management or transfer agency
• In-depth knowledge of Luxembourg AML regulation and broader AML, sanctions, anti-bribery/anti-corruption requirements
• Experience designing or managing AML/KYC operating models
• Strong organizational and operational planning capabilities
• Continuous-improvement mindset with ability to use technology, automation and data
• Sound judgement balancing robust controls with investor experience
• Effective stakeholder management and influencing skills
• Strong people leadership and coaching skills

• stakeholder management
• influencing
• leadership
• AML/KYC operating models
• regulatory reporting and investor onboarding
• data-driven process improvement and automation

…