Account Manager, SME & Growth

Overview

In this role you will manage a portfolio of strategic customers in the UK/EMEA, aligning Airwallex capabilities with client goals. You will serve as the bridge between customers and internal teams to drive adoption, expansion, and value realization. The position operates in a fast-growing environment, requiring cross-functional collaboration with Sales, Marketing, and Operations to scale account plans. You will own key negotiations and tailor multi-product solutions to complex needs, contributing to Airwallex’s growth in global banking. This is a hands-on, impact-focused role with a clear path to strategic influence.

Responsibilities

• Own and grow a portfolio of strategic accounts with formal account plans
• Identify and close upsell and expansion opportunities across products
• Act as trusted advisor to understand client business, industry, and goals
• Lead complex commercial negotiations including bespoke agreements
• translate customer needs into multi-product solutions
• Operate with ownership and agility in a fast-paced environment
• Demonstrate consistent performance against KPIs and revenue targets
• Collaborate with Sales, Marketing and Operations leadership to scale account management in EMEA

Key requirements

• 2+ years in account management or sales, ideally selling a technical product
• Strong consultative selling skills for complex sales cycles
• Track record of exceeding targets in high-velocity settings
• Strong analytical and strategic skills for data-driven account planning
• Experience managing multi-product accounts and strategic account planning
• Excellent verbal and written English; capable of communicating with technical and commercial stakeholders
• Strong problem-solving, networking, and relationship-building skills; resilient and action-oriented
• Strong technical aptitude; understanding of APIs preferred
• Bachelor’s degree or equivalent
• Startup and/or fintech experience preferred
• Experience with Salesforce highly regarded

• consultative selling mindset
• excellent communication
• relationship-building
• APIs
• Salesforce
• data-driven account planning

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