Empathetic Collections Specialist – Fintech

Castle Trust Bank’s Omni Capital Retail Finance team is seeking a Collections Agent to support customers in financial difficulty, provide empathetic forbearance solutions, and guide the end-to-end journey toward fair outcomes. The role is based in the Basingstoke office, five days a week, with responsibilities across calls, letters, emails, and live chat.

You will manage call queues, negotiate with customers, and apply forbearance options while ensuring regulatory compliance and a customer-first

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