Senior Key Account Manager, Enterprise

Overview

In this senior role, you own strategic enterprise partnerships, driving retention and growth across Famly’s UK portfolio. You lead the most valuable accounts, shape long-term account plans, and mentor peers to raise team performance. You act as the voice of the customer to align product, sales, and CX, ensuring clear growth and risk visibility. This is a high-impact, cross-functional role that connects executive relationships with data-driven enablement and process improvements. You will work in a fast-paced environment to strengthen customer love and commercial outcomes.

Pay / Benefits

• ownership and autonomy
• top-tier equipment
• onsite learning from peers, leaders, and coaches
• ongoing personal and professional development
• mission-driven work
• inclusive team culture

Responsibilities

• Lead and manage our most valuable and complex accounts with an executive-level approach
• Build deep, multi-threaded relationships with senior stakeholders
• Design and deliver long-term account strategies focusing on expansion, retention, and strategic alignment
• Identify and close significant upsell opportunities through consultative work
• Enable other KAMs through onboarding, peer reviews, and skills development
• Act as the voice of the customer across Product, Sales, and CX to align internal teams with client needs
• Own forecasting and portfolio reporting for leadership, highlighting growth, risks, and outcomes

Key requirements

• 3+ years’ experience in a similar role
• Executive-level communication and strong interpersonal skills with senior stakeholders
• Positive, solutions-focused mindset
• Commercial sharpness and ownership of outcomes
• Strategic and creative thinking aligned with business goals
• Calm under pressure managing high-stakes challenges
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) and data analysis

• relationship management
• collaboration
• problem-solving
• CRM proficiency (Salesforce, HubSpot)
• data analysis
• portfolio forecasting

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