Contract: PermanentHours: Full time, 37.5 hours per weekContractual base: Flexible across the Midlands and West regionsOperational requirement: Regular travel across our geography, primarily Midlands and West regionsClosing date: Monday 31 August 2026
Lead services that make a lasting difference for customers
Safe, well-managed homes provide the foundation for people to thrive. As Agency Manager, you ll play a critical role in ensuring our supported housing services are delivered safely, effectively and in line with our responsibilities as a landlord.
Leading a specialist team, you ll oversee a diverse portfolio of agency managed, lease-based and directly managed services. Working closely with managing agents, local authorities, commissioners and internal stakeholders, you ll ensure services deliver excellent customer outcomes, remain compliant, represent value for money and continue to evolve to meet changing needs.
This is an exciting opportunity for an experienced housing professional who enjoys balancing operational leadership, commercial awareness, performance management and partnership working in a complex and rewarding environment.
What you ll be doing
You ll lead a specialist team responsible for agency managed, lease-based and directly managed supported housing services across our organisation.
You ll:
- Lead and develop a high-performing Agency Managed Team
- Oversee agency managed, lease-based and directly managed services
- Build effective relationships with managing agents, commissioners and partners
- Manage contracts, leases and service agreements to drive performance and value for money
- Ensure services remain compliant, safe and customer focused
- Lead the annual management charge-setting process and oversee income recovery
- Drive continuous improvement across service delivery, performance and customer outcomes
- Provide assurance to senior leaders on compliance, risk and operational performance
What we re looking for
We re looking for an experienced leader who combines strong housing knowledge with excellent commercial, financial and stakeholder management skills.
You ll bring:
- Experience leading supported housing, housing management or similar regulated services
- Experience managing third-party providers, contracts or commissioned services
- Strong knowledge of housing regulation, compliance and landlord responsibilities
- Experience setting management charges, service charges or similar housing-related charges
- Strong commercial and financial awareness
- Advanced Excel skills and confidence working with financial and performance data
- Excellent numerical skills and attention to detail
- Strong organisational skills and the ability to manage competing priorities
- Ability to build relationships and influence stakeholders at all levels
- Commitment to delivering excellent customer outcomes
Why join us?
At Bromford Flagship LiveWest, we re customer-driven, ambitious and all-in.
This is an opportunity to lead an important service area that directly impacts customers lives. You ll work with a broad network of internal and external partners, influence strategic and operational decisions, and play a key role in ensuring customers receive safe, high-quality housing services that help them thrive.
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