North American Casualty Claims Lead

Company: IDEX Consulting Ltd
Apply for the North American Casualty Claims Lead
Location: London
Job Description:

We are seeking a highly skilled and motivated North American Casualty Claims Specialist to join the London-based claims team. This is an exciting opportunity to work with a market-leading broker, supporting a diverse portfolio of clients with complex casualty claims across the United States and Canada.

Key Responsibilities

  • Manage a portfolio of North American casualty claims, including General Liability and Excess/Umbrella claims
  • Act as the primary point of contact for clients, insurers, and legal representatives
  • Provide expert guidance on claims strategy, coverage interpretation, and reserving
  • Monitor claims progress, ensuring timely updates and resolution
  • Negotiate settlements where appropriate and support dispute resolution processes
  • Analyse claims data to identify trends and provide risk management insights to clients
  • Collaborate with broking teams to deliver a seamless client service

Key Requirements

  • Proven experience handling North American casualty claims within a broker or insurer
  • Strong technical knowledge of US liability claims and litigation processes
  • Excellent communication and stakeholder management skills
  • Ability to manage complex claims with a proactive and solution-focused approach
  • Strong organisational skills with attention to detail
  • ACII qualification (or working towards) is desirable
  • If you’d like to learn more, feel free to reach out for a confidential conversation

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Posted: September 22nd, 2026