Sr. Customer Success Business Partner

Overview

In this high-impact role, you will drive value for a portfolio of enterprise customers by ensuring successful deployment, adoption, and retention of Anaplan solutions. You will act as the strategic liaison among customers and internal teams to secure ROI and long-term partnerships. You will lead executive-level reviews and quantify business outcomes to underpin continued investment. Your work shapes customer transformation and expands our footprint through value-driven engagements. This is a fast-paced role within a culture that prioritizes customer success and cross-functional collaboration.

Responsibilities

• Manage a portfolio to drive adoption, expansion, retention, and ROI
• Guide customers through the value delivery lifecycle to achieve business objectives with Anaplan
• Lead Quarterly Success Reviews with executive sponsors
• Document and quantify value realized with ROI and impact metrics
• Own the customer relationship, raise risks, and align goals with internal teams
• Identify renewal risks and collaborate on mitigation plans
• Develop and execute change management strategies to maximize end-user adoption
• Contribute to evolving customer success assets, playbooks, and case studies

Key requirements

• Experience in customer success, presales, or management consulting
• Background in Enterprise Performance Management, Enterprise Planning, or Analytics
• Strong communication and presentation skills with C-suite comfort
• Track record in Customer Success, SaaS, Project Leadership, Technology Consulting, or Advisory
• Ability to translate complex technical concepts into business value
• Familiarity with software development processes and design methodologies
• Customer-first mindset with strong problem-solving and calm, decisive under pressure
• Experience leading cross-functional teams to address complex customer needs

• excellent communication
• executive-level stakeholder engagement
• problem-solving
• Enterprise Performance Management (EPM)
• Enterprise Planning
• Analytics

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