Main area Mental Health Rapid Response Worker Grade Band 3 Contract Permanent Hours Full time – 37.5 hours per week (24-7 Service, shifts will include days and nights.) Job ref 373-SMH2746-A RR
Site Upton Lea Resource Centre Town Chester Salary £25,760 – £27,476 Per Annum Salary period Yearly Closing 16/10/2026 23:59
Job overview
The Mental Health Rapid Response Worker will work as part of a flexible team providing enhanced care and therapeutic engagement to patients experiencing mental health crisis within AED departments across the CWP footprint. The role will involve providing safe, compassionate and person-centred care, completing patient observations and supporting the safe transportation of patients between healthcare settings, from their place of residence and carrying out Section 135 / CTO Recalls. The post holder will also support patients who are detained under the Mental Health Act, including those held under Section 136, providing appropriate care, observation, reassurance ad support while maintaining their safety, dignity and wellbeing. The role requires effective partnership with clinical teams, emergency services and other agencies to ensure patients receive safe and compassionate care throughout their time within Urgent Care.
Please note that, should you be shortlisted for an interview, this will take place in the form of a face to face, values-based clinical assessment centre on Friday 6th November.
The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the National Agenda for Change hourly rate falls below this.
Main duties of the job
The post holder will work collaboratively with clinical teams, emergency services and partner agencies to provide safe, effective and compassionate care to patients experiencing a mental health crisis. Responsibilities will include, completing patient observations, providing person-centred care and therapeutic engagement, supporting patients who may be distressed or in crisis , and transporting patients safely to various healthcare settings. The post holder will also contribute to maintain a safe environment and responding appropriately to service needs.
Working for our organisation
Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.
We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.
Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.
As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.
Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you’ll find something to suit you at CWP.
Detailed job description and main responsibilities
The Mental Health Rapid Response Worker will provide compassionate, person-centred care and therapeutic engagement to patients experiencing mental health difficulties or crisis, promoting their safety, dignity and wellbeing at all times. The post holder will complete patient observations in line with care requirements, provide reassurance and support to patients who may be distressed or vulnerable, and respond appropriately to changing levels of risk. The role will include the safe and respectful transportation of patients between healthcare settings, including those subject to the provisions of the Mental Health Act, working alongside clinical teams, emergency services and partner agencies where required. The post holder will work collaboratively with colleagues across Urgent Care and other healthcare services, communicating effectively to support continuity of care and patient safety. They will respond calmly and professionally to incidents and challenging situations, follow relevant policies, procedures and risk management plans, and elevate concerns appropriately. The role also required flexibility to undertake a range of ad hoc duties in response to the changing needs of the service, while maintaining confidentiality and handling patient information in accordance with NHS policies, legislation and professional standards.
Qualifications
- Completion of or commitment to complete the care certificate (CWP in-house training to be completed within three months of start date.
- NVQ 3 in Health & Social Care (or equivalent) or willing to work towards.
- Training in Prevention and Management of Violence and Aggression (PMVA) or equivalent.
- Full UK Driving Licence.
- Access to a vehicle with appropriate business insurance.
Knowledge and Expertise
- Understanding of mental health conditions and recovery-focused care.
- Compassion and empathy
- Emotional resilience
- Teamwork and collaboration
- Commitment to equality, diversity, and inclusion
Experience
- Experience working in a mental health, healthcare, or social care setting
- Experience in a mental health setting.
- Awareness of Mental Health Act implications and documentation
Trust Values
- Demonstrate alignment with Trust Values (6 C’s: Commitment, Communication, Care, Courage, Compassion, Competency)
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Name Joanne Mitchell, Job title Service Manager, Email address: Joanne.Mitchell34@nhs.net, Telephone number: 07388715550. Additional information: If you consider yourself Neurodivergent and need help to complete your application form, please contact cwp.recruitment@nhs.net or telephone 01244 393100.
Giving you time to care, space to think and opportunity to grow
We are Cheshire and Wirral Partnership NHS Foundation Trust (CWP). We provide health and care services for local people, including mental health, learning disability, community physical health and all-age disability care – including the provision of three GP surgeries.
We have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport. We also provide specialist services for the North West as a whole.
Our services are provided in partnership with commissioners, local authorities, voluntary and independent organisations, people who access our services, their carers and families. The Trust has over 14,500 members and employs more than 4,000 staff across 62 sites, serving a population of over one million people and highly specialist services for two million people.
We offer career opportunities to staff across a range of professions, including:
- Allied health professions – including occupational therapy, physiotherapy, podiatry, and speech and language therapy
- Medical – including psychiatry and general practice
- Pharmacy
- Clinical support roles
- Estates and facilities
- Support services roles – including HR, communications, ICT,finance and more
At CWP, we believe in giving our staff the time to care, the space to think and the opportunity to grow.
With vacancies across a range of professions, wherever you’re at in your career journey, you’ll find something to suit you. So why not join our team today?
Cheshire and Wirral Partnership NHS FT 656 subscribers
#J-18808-Ljbffr…