IT Service Desk Specialist: First-Line Support

A Service Desk Analyst at Allscreens Nationwide Ltd joins our IT team to provide first-line technical support to internal users. You will log incidents, manage requests, and ensure resolution or escalation in line with SLAs.

Reporting to the IT Service Desk Manager, you will work with resolver groups and external suppliers to resolve issues efficiently, maintain knowledge base articles, and keep users updated throughout the ticket lifecycle.

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