Contract: Full TimePayment: HourlySalary: On Application
The Cumberland draws inspiration from the capital’s love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it’s the perfect base for a rocking time in London. You’ll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!
What you’ll be doing
Are you ready to take on a bold role that connects guests with memorable meeting and event experiences? As a Events Planning Executive, you will be the key point of contact for clients, promoting our versatile vent spaces and ensuring every detail is in place for seamless event execution. You will take pride in your role, meeting guests’ needs and exceeding expectations while building authentic, lasting connections. This customer-facing role requires exceptional interpersonal skills and a real passion for service. Your ability to communicate clearly and naturally, both on the phone and in person, will set a welcoming tone for every interaction. Additionally, your organizational expertise and commercial awareness will be key in coordinating high-quality events that embody our brand values and provide extraordinary guest experiences.
What you’ll bring
- Proven experience in M&E sales or event management, with a focus on delivering exceptional client experiences
- Strong interpersonal and communication skills, with the ability to build rapport and trust with clients and colleagues alike
- A proactive approach to problem-solving, with the ability to think creatively to meet client needs
- Exceptional attention to detail and organizational skills to manage multiple events projects simultaneously
- A passion for delivering outstanding service and a desire to learn and grow within the hospitality industry
- Ability to analyze events’ market trends and provide insights to drive business growth
- A collaborative mindset, comfortable working across teams to achieve common goals
What you’ll get in return
As well as all the things you’d expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.
In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.
Career Development & Growth – We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:
- Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
- Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
- Refer a Friend – Earn up to £1000 when friends join our team
- Interest-Free Loans – Season ticket loans to make commuting easier
Mental & Physical Well-being – We’re here to support your well-being, whenever and wherever you need it.
- On-Site Mental Health First Aiders
- 24/7 Employee Assistance Line – Free, confidential advice
- Be Well Platform – Our Online fitness and wellness resources
- Gym Discounts & Cycle to Work Scheme
Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.
- ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
- Social & Seasonal Events – Fun, inclusive celebrations
- People Council – A platform for every voice
- Paid Volunteering Days – Give back to causes close to you
At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.
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