London Service Desk Technician — First-Line IT Support

Mayer Brown in London is seeking a Service Desk Technician to deliver first-line IT support for all IT services and systems. You will handle phone-based requests, manage incidents, and ensure timely resolution or handoff, contributing to deployment/upgrade efforts and IT strategy execution.

The role involves an 37.5-hour week with a 1-in-8 on-call rotation. Candidates should have 3+ years of service desk experience, strong MS Entra ID/AD/Exchange skills, and familiarity with ITIL processes.

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