Job Description
Integrated Facilities Management (IFM) Lead
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Lead the workplace. Shape the experience. Drive operational excellence.
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We are seeking an exceptional Integrated Facilities Management (IFM) Lead to provide strategic and operational leadership across our physical assets, workplace environments, and integrated facilities services.
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This senior role goes beyond traditional facilities management, shaping a holistic workplace strategy that supports employee wellbeing, productivity, innovation, operational resilience, and business performance.
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Key Responsibilities
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- Strategic Leadership: Lead an integrated facilities model spanning engineering, building operations, workplace services, and soft FM.
- Workplace Strategy: Develop multi-year workplace and facilities strategies aligned with organisational objectives, innovation, sustainability, brand, and long-term asset value.
- Operational Excellence: Ensure safe, compliant, resilient, efficient, and high-performing facilities, with proactive risk management and strong governance.
- Financial & Commercial Management: Lead significant operational and capital budgets, ensuring value for money, robust investment decisions, and measurable business outcomes.
- Transformation: Identify and implement new technologies, processes, and workplace initiatives, leading successful change and adoption.
- Supplier & Stakeholder Management: Build strong relationships with senior stakeholders, landlords, suppliers, contractors, and service partners, ensuring high performance and effective commercial management.
- Performance & Insight: Use operational data, customer feedback, and workplace trends to drive continuous improvement and informed decision-making.
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What Success Looks Like
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- Facilities and workplace services consistently deliver against strategic and operational objectives.
- Capital and operational expenditure is effectively managed, delivering value and efficiency.
- Senior stakeholders see IFM as a trusted, proactive, and commercially focused business partner.
- A high-performing team is developed and empowered to deliver outstanding results.
- Operational risks across health, safety, security, compliance, and business continuity are proactively managed.
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What You’ll Bring
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- 10+ years’ progressive facilities management experience, including significant IFM experience.
- Proven leadership of complex, multi-site workplace or facilities programmes and transformation initiatives.
- Strong financial and commercial acumen, including experience managing substantial OPEX and CAPEX budgets.
- Exceptional communication, influencing, negotiation, and stakeholder-management skills.
- Strong knowledge of health, safety, security, environmental requirements, compliance, and risk management.
- IOSH qualification as a minimum requirement.
- Bachelor’s degree in Facilities Management, Business, Engineering, Hospitality, or a related discipline.
- CFM, FMP, Master’s degree, or equivalent professional qualifications would be advantageous.
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This is an opportunity to shape the workplace strategy, lead high-performing teams, and make a measurable impact on the organisation’s people, performance, and future.
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