The Service Manager is responsible for the effective operational management of our First Step from the Streets Service. Working closely in a team with the Director and Head of Homeless Services, and wider operational leadership, the post holder will provide day-to-day management and assist in the development of the services. A key part of the role will be developing and maintaining a strong working partnership with The Brick, working collaboratively to support the effective delivery of the service in Wigan.
What your week may look like
- Maintain excellent communication with the whole You Matter Management Team
- Effectively communicate with your direct reports and hold supervision as per relational policy
- Creatively manage the referral process and ensure that move-on targets are met
- Lead on the delivery of a forward-thinking support service that proactively meets the needs of those that live within the service.
- Ensure that the service meets its contractual obligations and agreed KPI targets
- Prepare for both internal and external inspections as required.
- Identify any training needs within the support team and address these alongside the L&D department.
- Holistically look at the service and consider how to approach any further development and growth; commit to the 6-month CAT training course to ensure that this can take place.
- Actively lead on managing the Rota and ensuring that the service can fully operate while managing any staff absences/AL.
- To compile and collate monthly reports on KPI’s
- To give informed opinions and make recommendations regarding support, housing and HR issues that impact on the service, Service Users and staff team.
- To make recommendations to the Head of on the development of the service which involve any financial commitments or alterations to service delivery
- Ensuring all health and safety and maintenance issues are raised in a timely manner
- Being flexible and responsive to the changing needs of the service, ensuring our SHREK values run through all of the work that you do
- Promoting a supportive and inclusive culture within the service, valuing people and their diversity.
- Attend and meaningfully contribute to communication meetings with the community housing managers.
- Attending meetings both internal and external
- Attending stakeholder days, forums and other external events
First Step from The Streets, Wigan will bring together accommodation, intensive person-centred support and strong partnership working to provide a coordinated response for people experiencing rough sleeping in Wigan.
For the team joining the service, it will be an opportunity to help establish a new service from the beginning and be part of an approach that recognises that, for some people, moving away from the streets starts with building trust, creating safety and taking things one step at a time.
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