Customer Service Team Lead — SaaS Gifting & Loyalty

Gift & Go, an award-winning SaaS gifting platform, is recruiting a Customer Service Team Lead in Greater London. This hands-on leadership role combines customer support with team supervision, quality assurance, coaching, and operational support.

The successful candidate will report to the Head of Department and help ensure the team meets SLAs and KPIs, while driving process improvements and delivering excellent customer experiences.

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