Client Services Associate, MTS

Overview

In this role you support client trading activities and market operations within the MTS group, acting as a first point of contact for clients and collaborating across teams to resolve issues and implement solutions. You facilitate onboarding, manage user access, and help ensure accurate, timely market services. This role blends client interaction with back-end process monitoring to sustain smooth market functioning. You will work closely with cross-functional teams to address market issues and drive improvements.

Responsibilities

• Serve as first point of contact for clients, resolving trading-related issues via phone, email, or on-site
• Raise issues to second-level support and maintain client records
• Monitor market processes, transactions, and essential services for client delivery
• Assist Sales with client onboarding and timely responses; provide demos of GUI via on-site or Webex
• Collaborate with all MTS groups to address market issues or improvements
• Create, manage, and delete client users
• Disseminate messages to market participants

Key requirements

• Master’s degree in Economics, Finance, Computer Engineering, Management Engineering, or related discipline
• Fluent written and spoken English
• Advanced proficiency in Microsoft Office, especially Excel
• Understanding of financial instruments and markets
• Knowledge of statistical analysis and data interpretation
• Ability to work with senior stakeholders and clients
• Strong communication, organizational and interpersonal skills
• High accuracy and attention to detail
• Flexibility and adaptability to changing priorities

• collaborative mindset
• clear communication
• organizational skills
• Microsoft Office (Excel)
• understanding of financial instruments
• statistical analysis and data interpretation

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