Partner Success Manager – Retail

Overview

In this role you will manage and grow a portfolio of mid-sized independent retail partners, driving customer satisfaction and revenue growth. You work closely with cross-functional teams to nurture partnerships, generate pipelines, and optimize pricing strategies. Your proactive engagement and relationship-building will convert opportunities into measurable results within a collaborative, inclusive culture.

Pay / Benefits

• Hybrid working
• Private healthcare
• Matched pension
• Parental & family leave
• Moments that matter paid time off
• Life Empowerment Assistance Program

Responsibilities

• Manage and grow a portfolio of mid-sized partners
• Engage face-to-face with vendors and customers to build lasting relationships
• Serve as the primary point of contact for customers and vendors
• Generate and own the pipelines and CRM data for visibility and continuity
• Lead weekly alignment calls and collaborate with Category and Purchasing teams
• Develop and implement strategies to boost performance and achieve revenue and profit targets
• Drive pricing management as a key lever for success

Key requirements

• Proven sales experience with a track record of delivering against revenue targets
• Strong prospecting, relationship-building, and negotiation skills
• Commercially minded with ability to identify and close growth opportunities
• Highly organized with excellent pipeline and time management
• Experience using CRM and sales management systems
• Confident communicator with a customer-first approach
• IT channel experience preferred

• Relationship-building
• Negotiation
• Communication
• CRM systems
• Sales management systems
• IT channel experience

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