Onboarding & Customer Experience Lead – Financial Advice

Company: skipton
Apply for the Onboarding & Customer Experience Lead – Financial Advice
Location: Skipton
Job Description:

Skipton is seeking a Customer Contact Lead in Skipton to own the onboarding journey for Financial Advice customers, keeping them informed and engaged. After a 3-month training at the Head Office, you will work in a hybrid role with a minimum of 3 days onsite weekly.

The role focuses on delivering excellent customer service, resolving complex queries, and collaborating with advisers and operations teams to ensure smooth progression and positive outcomes for customers.

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Posted: October 7th, 2026