Company: RELX Group
Location: City of Westminster
Job Description:
Elsevier is seeking a Digital Customer Success Manager to design and deliver scalable digital engagement programs across onboarding, adoption, and renewal stages. You will partner with CS Leaders and cross-functional teams to create personalized journeys and insights-driven communications that drive customer value.
You will leverage Gainsight and Salesforce to monitor performance, optimize health metrics, and enable frontline teams to focus on high-value interactions.
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Posted: October 7th, 2026