Senior AI Deployment Consultant

Overview

As a SeniorAI Deployment Consultant, you lead large, complex customer deployments of Intercom and Fin, blending project management with hands-on configuration. You act as a trusted advisor to ensure rapid value delivery, guiding customers on measurement and AI-driven impact. You partner with cross-functional teams to tailor deployment strategies and scale implementations. This role sits at the intersection of technology, customer success, and execution, offering meaningful opportunity to shape deployment methods and outcomes.

Pay / Benefits

• Competitive salary and equity
• Lunch + snacks and fully stocked kitchen
• Life assurance and health/dental insurance
• Pension scheme with 4% match
• Flexible paid time off
• Maternity and paternity leave

Responsibilities

• Lead end-to-end deployment programs for large customers to ensure timely implementation of Intercom and Fin
• Define project scope, success criteria, and timelines aligned with customer goals
• Serve as primary contact for customers during implementation, managing communication and expectations
• Collaborate with Sales, Customer Success, Engineering, and Product to design deployment strategies and measurable outcomes
• Facilitate discovery sessions to translate complex requirements into actionable plans
• Perform hands-on configuration of Intercom features with support from Forward Deployed Engineers
• Coordinate readiness activities including integrations, data migrations, and security reviews
• Track metrics like time-to-value, automation rates, and customer satisfaction and take proactive actions
• Provide feedback to Product and R&D to drive product improvements and new deployment templates

Key requirements

• 6+ years in customer-facing implementation/deployment/professional services in SaaS or AI tech
• Proven success managing large, multi-stakeholder projects
• Strong technical aptitude for configuring software, integrations, APIs, and data flows
• Excellent PM skills with proactive, detail-oriented approach
• Exceptional communication and relationship-building with executives and technical stakeholders
• Experience with Intercom, Zendesk, Salesforce or similar CX tools is a plus
• Analytical mindset with strong problem-solving and prioritisation abilities
• Adaptability and resilience in a fast-paced environment
• Passion for technology, AI, and helping customers succeed

• communication
• relationship-building
• influencing stakeholders
• Intercom configuration
• APIs and integrations
• data flows and migrations

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